Privacy Policy
Hinotori Inc. (hereinafter referred to as “the Company”) handles information related to the accommodation reservation service operated by the Company (hereinafter referred to as “the Service”) as follows.
Definition of Personal Information
In this Privacy Policy, “personal information” refers to information about a living individual that falls under any of the following categories:
- Information that can identify a specific individual based on the name, date of birth, or other descriptions contained in such information (including information that, when easily cross-referenced with other data, can identify a specific individual).
- Information that contains personal identification codes.
Purposes of Use of Personal Information
The Company uses personal information for the following purposes:
(1) Arrangement, provision, and receipt of travel and other services provided by the Company or its business partners, as well as provision of insurance-related services.
(2) Guidance regarding the Company’s campaigns, advertising, and other marketing activities.
(3) Provision of information via the Company’s newsletters, direct mail, and other communications.
(4) Requests for feedback, opinions, and impressions after participation in travel or after receiving other services.
(5) Responding to customer inquiries.
(6) Creation of statistical materials, data analysis, and development or research of services.
(7) Monitoring, prevention, analysis, and countermeasures related to fraudulent activities.
(8) Delivery of advertisements tailored to the customer from third parties.
(9) Delivery or display of information regarding the Company’s campaigns within services provided by third parties.
(10) Other purposes incidental to the above.
Provision of Personal Information to Third Parties
The Company may provide personal information to transportation and accommodation providers, insurance companies, public agencies, souvenir shops, duty-free stores, advertising platforms, and other relevant third parties when necessary for the following purposes: Arrangement and receipt of travel services requested by the customer, Procedures required for insurance that covers expenses arising from accidents, Ensuring travel safety, Facilitating shopping or other convenience at destinations, Any other purposes described in this Privacy Policy.
The information provided may include: name, gender, age, address, phone number, email address, passport number, other service-related personal information, website browsing history, purchase history, device identifiers, location data, IP address, browser type, browser language, and other related information generated automatically when visiting the Service.
Such information may be provided electronically.
The Company may provide personal information to third parties without the customer’s consent when necessary for the protection of life, body, or property, and when obtaining consent is difficult.
Outsourcing of Operations
The Company may outsource part of its operations and provide necessary personal information to such contractors. In such cases, the Company will enter into agreements governing the handling of personal information and will appropriately supervise the contractors, including conducting periodic checks.
Security Measures for Personal Information
The Company supervises its employees as necessary and appropriate to ensure the secure management of personal information and to protect it against loss, destruction, falsification, and leakage.
When outsourcing the handling of personal information, the Company also supervises the contractors as necessary and appropriate to ensure secure management.
Details of specific security control measures will be provided promptly upon request via the contact information listed below.
Procedures for Disclosure, Correction, and Suspension of Use
Upon receiving a request from a customer (or an authorized representative) for disclosure, correction, addition, deletion, suspension of use, or deletion of personal information, the Company will verify the identity of the requester and respond within a reasonable period and scope.
As a result of such procedures, if the necessary information for providing the Company’s services becomes unavailable, the Company or its business partners may decline the customer’s applications or requests.
The Company may refuse requests when doing so would significantly interfere with the proper execution of the Company’s operations or violate laws or Company regulations.
Use of Cookies and Related Technologies
The Company may obtain access information using cookies when customers access the Service in order to provide better services.
The Company may also obtain and use non-personally identifiable cookies for advertising, marketing, quality improvement of services and related services, product development and improvement, system enhancements, personalized promotions, and advertising activities conducted by the Company or its partners.
Through cookies, JavaScript, and similar technologies, the Company may obtain non-personally identifiable attributes (such as age, gender, occupation, and region of residence), device information, behavioral history within the Service (e.g., accessed URLs, viewed content, browsing order), and location information when using smartphones, based on user consent.
Cookies and behavioral history do not contain personal information.
Customers may delete cookies or disable cookie storage via their web browser settings; however, this may result in some functions of the Service not operating properly.
Fees for Disclosure Requests
Requests for the disclosure of personal information are subject to a handling fee of 1,000 JPY per request.
Revision of the Privacy Policy
The Company may revise all or part of this Privacy Policy. In the event of important changes, the Company will provide notice.
Unless otherwise specified by the Company, the revised Privacy Policy shall take effect when posted on the Company’s services.
Contact Information
For inquiries regarding this Policy, please contact:
Address:
Shibuya Toho Cinemas Tower 12F,
2-6-17 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
Company: Hinotori Inc.
Representative Director: Yohei Osaki
Email: info@hinotori-trip.com
Official Language Disclaimer
This Privacy Policy (or Terms of Service) is officially written in Japanese.
Translations in other languages are provided for reference only.
In the event of any inconsistency or discrepancy, the Japanese version shall prevail.
